FAQs

Each milestone deserves a moment

Shopify celebrates entrepreneurs at every stage of their journey.

A Milestone for every time you 10x your business

The grit, the grind, the peaks and the valleys. Shopify Milestones is our tribute to you and everything you've put into your business, with awards that recognize specific lifetime order accomplishments.

1M Shopify Milestone

You turned grit into gold and achieved 1,000,000 lifetime orders.

100K Shopify Milestone

You turned sweat into silver and reached 100,000 lifetime orders.

10K Shopify Milestone

You turned opportunity into orders—10,000 lifetime orders.

Steps to claim a Shopify Milestone

  • Check eligibility

    Eligible active stores with 10,000, 100,000 or 1 million+ lifetime orders will receive an email and admin notification.

  • Claim your award

    The award eligibility email and Shopify admin notification will include next steps on how to claim your award. Each eligible store can claim one award, compliments of Shopify. Terms & conditions apply.

  • Await delivery

    Shopify Milestones are personalized for every store, and ship within 6-8 weeks. Keep this in mind when entering your shipping information.

Frequently
asked questions

If your store is eligible, you will receive a notification in your store’s admin with detailed instructions on how to claim your award. Some stores may also receive an email notification sent to the store owner email address on their Shopify account.

If you’ve reached one of these milestones and have not received any notification, please visit our Terms and Conditions for more information as to why your store may not be eligible.

You will receive separate emails to your store owner email address notifying you of each store that is eligible for a Shopify Milestone and will be able to claim one award per eligible store.

Your first award for every eligible tier achieved is complimentary. Any additional awards can be purchased to celebrate your most recent level or to complete your set. Check your order confirmation or delivery email for more details.

Every Shopify Milestone is custom-made and ships within 30 days.

If you need to change your shipping address, you may do so within 48 hours of placing your order by replying to your original order confirmation email. After 48 hours, you’ll need to receive your shipping confirmation before contacting the carrier directly to change those details.

No, you will not be charged for taxes and duties.

If your Shopify Milestone is lost in transit, stolen, or undeliverable, please reply to your original order confirmation email with a short explanation.

Please refer to the support card in your package to learn how to get in touch with our manufacturer within 10 days of delivery. If you’ve misplaced the card, please reply to your original order confirmation email.

At this time, we do not support customization of the Milestone award. All Milestone awards will show the shop name and milestone date. Should you wish to change your shop name, you may do so in your admin settings and it’ll be reflected in your next Milestone claim.

Reported orders counted towards a Milestone are only those processed on Shopify and not through returns, imports, subscription services or third-party checkout apps. Please visit our Terms & Conditions for full details on store eligibility.

No. Milestone awards are issued at the individual shop level and not as an aggregate across all stores. Please visit our Terms & Conditions for full details on store eligibility.

You bet! As long as your storefront is not password-protected and satisfies the full eligibility criteria (see Terms and Conditions).

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